Position Summary: This position is primarily responsible for assisting neighbors with distribution of food through walk-up and scheduled distribution programs.

Essential Job Functions:

• Perform intake as needed for onsite and off-site distributions.


• Pack and prepare items and packages for various programs.


• Consistently meet packing and accuracy goals.


• Assist with leading volunteers in packing projects during the workday.


• Prepare, pack, store, and distribute to our neighbors through the OrderAhead program.


• Track all assorted inventory being distributed to neighbors through our walk-up program.


• Forklift, electric and manual pallet jack operation consistent with OSHA requirements.

Reporting:

• Utilize PantryTrak to ensure compliance and provide meaningful data for programs.


• Provide weekly counts for all assorted items distributed.


• Track and report inventory and request replenishments as needed.


• Use PantryTrak to perform proper intake on all neighbors receiving food through our walk-up program.


• Compile reports for Feeding America, ODJFS, Ohio Association of Food Banks and AIB, as needed.


• Provide summary reports to other SHFB staff as needed.

Support of Agency Mission and Operations:

• Cross trained to other warehouse positions and FB software.


• Use available language services, to assist non-English speaking clients when needed.


• Conduct neighbor satisfaction surveys to identify needs and improve quality of service.


• Assist with on-site distributions as needed.


• Assist as needed in program team operational coverage.


• Attend meetings, presentations, and trainings as required.


• Comply with and meet departmental goals and objectives.


• Learn, teach, train, and adhere to all Feeding America and AIB required standards.


• Receive and maintain ServSafe certification.


• Complete Certification in Food Resources training.


• Work with volunteers and other staff to increase efficiencies of the operation.


• Assist in rapid recognition and resolution of general and food safety issues.


• Participate in AIB certification.


• Other duties as assigned.

Supervisory Responsibilities: Volunteers

Education and Certifications:

• Completion of High School diploma

Skills, Qualifications and Experience:

• High level of customer service, keeping neighbor needs the priority at all times.


• Consistently working with public in varying amounts and degrees of interaction.


• High level of verbal and written communication required. Ability to multitask and receive direction in multiple areas.


• Ability to effectively work independently.


• Ability to effectively communicate required standards in a style of coaching and employee support, engagement, and recognition.


• Ability to address conflict in a respectful manner.


• Demonstrated skills in effective communication and listening.


• Flexible, adaptable, and responsive to change and modifying plans/strategies as needed to best meet the needs of those involved.


• Ability to lift up to 50 lbs. and work in non-climate-controlled environments as well as freezer and refrigerated areas for extended periods of time.

Commitment to Service:

• Ability to work well with other staff in a collaborative effort to improve services, extend courtesy, friendliness, and overall respect to meet the needs of the organization.


• Personal integrity and awareness of ethical principles and a willingness to accept assignments involving flexible work hours.


• Will be available for times and events when evenings and weekends will be required to fulfill duties.


• Sensitivity to needs of neighbors and families served.


• Work Environment: Typical warehouse environment, with regular exposure to excessive noise, adverse environmental issues, and cooler/freezer temperatures.


• Physical Demands: Position requires physical exertion to sit, stand, walk, stoop, verbal, and written communication by phone or in person. Maximum unassisted lift 50 lbs., normal lift <40 lbs.